Privacy Policy
Last updated: 14 October 20261. General
At Aimi Matcha, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your information when you visit our website, www.aimimatcha.com.au, make a purchase or contact us.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
When you visit our website or place an order, we may collect:
Personal information: Your name, email address, phone number and billing or shipping address.
Order information: Products purchased, order history, payment confirmation and delivery details.
Website information: IP address, device information, browser type, pages visited and cookies.
Customer enquiries: Information you provide when contacting us.
We collect information necessary to operate our website, fulfil orders and provide customer support.
3. How We Use Your Information
We may use your personal information to:
Process payments and fulfil orders.
Arrange shipping and delivery within Australia.
Send order confirmations and updates.
Respond to enquiries and provide customer support.
Improve our website and shopping experience.
Prevent fraud and maintain website security.
Send promotional emails where you have consented or where otherwise permitted by law.
Comply with applicable legal obligations.
You can unsubscribe from marketing emails at any time.
4. Squarespace and Payment Security
Our website is hosted by Squarespace, and payments are securely processed through Stripe, our third-party payment provider.
When you make a purchase, your payment information is handled securely by Stripe in accordance with its privacy and security practices.
Aimi Matcha does not directly store your complete credit or debit card details.
We take reasonable steps to protect your personal information and provide a safe shopping experience.
5. Cookies and Analytics
Our website uses cookies and similar technologies provided by Squarespace and, where enabled, other analytics or marketing services.
These technologies may help us:
Maintain website functionality.
Remember shopping cart contents and preferences.
Understand website traffic.
Improve our website and customer experience.
Measure marketing performance, where applicable.
You can manage cookies through your browser settings or any cookie preferences offered on our website.
Disabling certain cookies may affect website functionality.
6. Sharing Your Information
We may share necessary personal information with trusted third-party service providers, including:
Squarespace, our website platform.
Payment processing providers.
Shipping and delivery companies.
Email and marketing service providers, where used.
Analytics and website support providers.
We may also disclose information where required or authorised by law.
We do not sell customer personal information as a standalone database.
7. International Data Processing
Although Aimi Matcha only ships products within Australia, some of our website, payment and technology service providers may process or store personal information overseas.
Where applicable, we take reasonable steps to protect personal information in accordance with Australian privacy laws.
8. Data Storage and Security
We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
We retain personal information for as long as reasonably necessary to process orders, provide services, maintain business records and meet legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
9. Your Privacy Rights
You may contact us to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information, where appropriate and legally permitted.
Unsubscribe from marketing communications.
Raise concerns about how your information is handled.
We may need to verify your identity before processing certain requests.
10. Children's Privacy
Our website is not specifically directed at children.
We do not knowingly seek to collect personal information directly from children without appropriate authorisation.
If you believe a child has provided us with personal information without permission, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of independent third-party websites and encourage you to review their privacy policies.
12. Privacy Complaints
If you have concerns about how we collect, use or handle your personal information, please contact us so we can investigate and respond.
Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are dissatisfied with our response.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.
Any updates will be published on this page with a revised date.
14. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact Aimi Matcha through our email : hello@aimimatcha.com.au
Thank you for trusting Aimi Matcha.