Shipping policy

Order Processing

We aim to process and dispatch all orders within 1–3 business days, excluding weekends and public holidays.

Please note that processing times may be slightly longer during busy periods.

Shipping & Delivery

We currently ship within Australia only.

Shipping costs are calculated at checkout. Delivery times may vary depending on your location and courier services.

Shipping Information

Please double-check your shipping details before placing an order.

If you need to update your address, contact us as soon as possible. We'll do our best to help before your order is dispatched.

Lost or Damaged Orders

If your order is delayed, lost or arrives damaged, please get in touch with us so we can help resolve the issue.

Contact Us

For shipping enquiries, please contact us through hello@aimimatcha.com.au

Return & Refund policy

At Aimi Matcha, we carefully prepare and package every order to ensure your matcha arrives in the best possible condition.

Change of Mind

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and details of the issue.

Photos are compulsory to help us resolve your enquiry quickly.

Refunds & Replacements

If there is an issue with your product, we will review it and arrange a refund, replacement or other appropriate solution.

All product must be remain unused , sealed and in their original packaging .

Refunds will be processed through your original payment method. Please allow additional time for your bank or payment provider to complete the refund.

Return Shipping

If an item needs to be returned due to a confirmed product issue, we will reimburse reasonable return shipping costs.

Please contact us before returning any products.

Your Rights

Nothing in this policy affects your rights under Australian Consumer Law.